Privacy Policy

Last updated: January 2025

1. Introduction

QVXX Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our website and services.

For the purposes of data protection law, the data controller is QVXX Ltd, Company No: 16612070, registered at Flat 3 Misterton Court, Westbridge Road, London, England, SW11 3NL.

2. Information We Collect

2.1 Information you provide to us:

  • Contact information (name, email address, phone number) when you schedule consultations or contact us
  • Scheduling information when you book consultations via Google Calendar
  • Professional information when you engage our services
  • Communication records when you correspond with us

2.2 Information collected automatically:

  • Technical data (IP address, browser type, device information)
  • Usage data (pages visited, time spent on site) via Cloudflare Web Analytics and Google Analytics
  • Cookies and similar technologies (see our Cookie Policy)

3. How We Use Your Information

We use your personal data to:

  • Provide our AI consulting services
  • Respond to your enquiries and schedule consultations
  • Send service-related communications
  • Improve our website and services
  • Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

  • Contract: To perform our services and fulfill our agreement with you
  • Legitimate interests: To operate our business and improve our services
  • Consent: Where you have given explicit consent for specific purposes
  • Legal obligations: To comply with applicable laws and regulations

5. Data Sharing

We do not sell your personal data. We may share your information with:

  • Service providers under strict confidentiality agreements, including:
    • Google Workspace (email and calendar services)
    • Cloudflare (website hosting and analytics)
    • Google Analytics and Google Tag Manager (website usage analytics and tag management)
  • Professional advisers (lawyers, accountants) when necessary
  • Law enforcement or regulatory bodies when legally required

6. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Typically:

  • Client records: 6 years after the end of our business relationship
  • Marketing communications: Until you unsubscribe
  • Website analytics: 26 months

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent (where applicable)

To exercise these rights, contact us at [email protected]

8. International Transfers

Some of our service providers may process data outside the UK. We ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK ICO.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Contact Us

For questions about this privacy policy or our data practices, contact us at:

Email: [email protected]
Address: Flat 3 Misterton Court, Westbridge Road, London, England, SW11 3NL

11. Complaints

If you're unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

12. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by posting a notice on our website.